Return and reimbursement policy | Neige Collection

Returns and reimbursements

Our 14 -day return policy

At the house of Neige Collection, your satisfaction is our priority. You have 14 days From the receipt of your order to make a return, if you are not fully satisfied with your purchase. We want to make this process simple and transparent for you.

Return conditions

For your return to be accepted, please respect the following conditions:

Articles should not not have been worn, washed, nor present signs of use.
THE original labels must be intact.
Articles should not have been modified or personalized.
Articles should not present strong odors (perfume, smoke, etc.).
Returns must include All packaging, accessories or gifts received with the order.
The return request must be made in the 14 -day period depending on the reception of the package.
Articles marked as final sale Or not returning at the time of purchase cannot be returned.
Hygiene-related items (underwear, swimwear, etc.) cannot be returned if the hygiene seal is broken.
The items must correspond to the original order form.
Articles with excessive wear or damage caused by improper use will not be accepted.
Please fill out the return form and include valid proof of purchase.

Important : Always check your item upon reception and keep the label until you are certain of your satisfaction, because no return will be accepted if the label has been removed.

How to initiate a return?

Fill out the return form available on our site or by contacting us at contact@neigecollection.com. Remember to include your order number and the reason for the return.
Prepare your package carefully By including the items to be returned, in their original packaging with all labels, accessories and documents.
Ship your package :
- For customers in Europe, use the return label provided via our portal.
- For customers outside Europe, please create your own shipping label with the carrier of your choice.

Note : The return costs are the responsibility of the customer, unless the article received is incorrect or damaged.

Reimbursements

Upon receipt of your package, our teams carry out quality control that can take up to 5 working days. Once the return has been validated, the refund is made within a period of 10 working days Via the payment method used when purchasing.

Please note that the processing time by your bank or financial body may vary. If you do not receive your refund under 15 working days, contact us at contact@neigecollection.com.

Damage and problems at reception

Thank you for inspecting your order upon receipt. If you notice a fault, damage or an incorrect article, contact us immediately so that we can quickly solve the problem.

Trade

For faster treatment, we recommend that you return the article concerned first and then place a new order for the desired article.

Right of withdrawal for the European Union

In accordance with European legislation, you benefit from a right of withdrawal of 14 days from the reception of your order, without justification. This right is added to our return policy.

Additional information

Return time: 14 calendar days from the reception of the package.
Return form: Available on our site or on request by email.
Shipping costs: It is the responsibility of the customer unless mistaken or defective product.
State of articles: Returned clean, not worn, with original labels and packaging.
Proof of shipment: Keep your tracking number, essential in the event of a dispute.

We remain at your disposal for any questions to contact@neigecollection.com. Thank you for placing your trust in Neige Collection !